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JAKARTA - A number of phone operators claimed that they have taken precautions to prevent their customers unwittingly having their phone credit deducted by short text messages (SMS) offering prizes and premium content.
PT Indosat's Head of Corporate Communication Djarot Hardoko said that the company had sent notifications to their customers on methods to deregister from premium services such as ring tones.
He made clear that an automatic registration mechanism did not exist. He added that Indosat would prepare a special mechanism by which customers could reconfirm certain premium services.
Meanwhile, the phone operator XL said that customers could send reports on phone credit theft to the number 588 by typing a message with the format LAPOR#number used in the fraud#the complaint. "Customers are everything to XL," XL Service Management Director said, as reported by tempointeraktif.com.
Telkomsel General Manager of Corporate Communication Ricardi Indra denied that his company had cooperated with content providers to automatically deduct customers' phone credit. "Telkomsel periodically runs random tests on available content services," he said.
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