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Better compensation for Indonesia airline passengers DENPASAR - Indonesian airlines are now being compelled by the government to bring compensation paid to disappointed passengers and in the event of catastrophic events more into line with international airline practice.

A Transportation Ministry decree signed on August 8, 2011, provides for a number of changes that will impact on those flying in Indonesia effective November 8, 2011. The traveling public can look to the following 'improvements' to their rights.

Airlines operating more than 4 hours behind schedule will be obliged to pay 300,000 rupiah (24 euro) per passenger. Additionally, airlines rerouting passengers via an unscheduled stop must pay 150,000 rupiah (12 euro) to each passenger.

Passengers whose luggage is lost by the airline will be entitled to be paid 200,000 rupiah (16 euro) per kilogram to a maximum of 4 million rupiah (320 euro). While cargo lost by an airline must be compensated at 100,000 rupiah (8 euro) per kilogram. Cargo damaged by an airline must be compensated at 50,000 rupiah (4 euro) per kilogram.

Catastrophic events resulting in a passenger fatality resulting from the airline’s negligence will be compensated with a minimum amount of 1.25 billion rupiah (105.000 euro).

The Indonesian National Air Carrier Association (INACA), while accepting that the changes in the rule are a natural evolution in improving service to the public, are asking for more than 3 months to put procedures and insurance in place to meet the new requirements imposed by the government.


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Posted in Travel @ 27 August 2011 06:45 CET by Jeroen · 'Blog' RSS feed · permalink






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