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SURABAYA - Passengers waiting for their flights to Kupang and Jakarta with Batavia Air have been delayed for many hours. Most of them are still stranded at the international airport of Juanda near Surabaya. The plane in the direction of Kupang in East Nusa Tenggara, should have departed yesterday afternoon, but has not departed as of earlier this afternoon.
Disappointed passengers with Kupang as destination found their friends in passengers that were waiting to board their plane in the direction of Jakarta at 08:40 local time this morning. That flight was delayed as well and has also not departed yet. Some passengers demanded a refund for their tickets so they could fly with another airline. Batavia Air told them that they were not able to reschedule them because flights on other airlines were fully booked as well.
Several hundred passengers were still waiting at the departure hall of the airport near Surabaya. A spokesperson for Batavia Air explained that the current delays were caused by the plane that is currently in repair at the airport of Ngurah Rai on the resort island of Bali. In Indonesia, one single plane is often used to fly several routes in one day, thus causing a cascading problem when a delay or cancellation occurs.
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