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LIPPO CIKARANG - Early July, I headed for the local office of PLN in Lippo Cikarang, located almost besides the local post office, so that was not too difficult to find. I expected it to be a short visit, but that would turn out to be a completely different. My address was not found in the system of the cashier as well and I was not able to pay my bill here as well for the time being.
The address that was registered with the number of the meter - I had brought that with me as well - belonged to a house in Perumahan Cibiru, several kilometers from where I lived. That was not correct, however I could imagine that the meter has been active there before it was removed after power was cut for some time. That was not my problem however, since I am not going to pay for something that is not correctly registered.
That made sense according to the employees and I was due to report myself at the department Pemasangan ('Placements') to track the number of the meter there. I was guided to the very back of the office by the cashier - power is out throughout the building to conserve power and save money. A pile of disconnected meters, hundreds of meters of cable and paper forms all over the place and in between four employees that did not seem that busy.
Here I told my story for the third time. I also received the same reaction for the third time. It was a very strange story indeed. Here also, they could not find me in their system and the lists of newly installed meters in the month of June also gave no final conclusion. They had to look for the right information so I would be able to pay my electricity bill the next month.
That was fine for me. Speeding up processes like these is impossible and of course I was not in an emergency to pay my bill, as long as it will happen eventually. I was just left thinking about how this situation became into what it was at the moment. Soon I concluded that someone earned extra money by speeding up installing the meter after a request was made. Normally it takes up to four weeks, and I was all powered up in one week.
The person installing and connecting my meter had probably done this outside office hours, but had then forgotten to fill out the paperwork for this and report the meter in the system of PLN so I was able to pay. The increase in power from 3500 to 4400 Watt was also not known at PLN as I found out, but they were able to solve that by simply actually checking the meter at my house if they wanted to.
It was up to me to try and pay my bill the next month, because I already knew that leaving behind my mobile phone number was of no use. Calling back to give information is rare, especially in a badly organized state-owned company you should not expect that kind of service at all.
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